This policy is applicable to all the Sellers (hereinafter referred to as “Sellers”) registered on Test Confidence (hereinafter referred to as “T C”) and by listing their products on T C unanimously agree and abide by all the terms mentioned below.
CD/DVD, USB/Pen Drives, Tablets, SD Cards, Printed Material will be referred to as “Tangible Products”.
Term “Shipping” means transfer or movement of sold Tangible Products from Seller to the User (hereinafter referred to as “Customer” or “User”) destination.
“Shipping Source” means Seller’s present location from where the Tangible Product is shipped.
“Shipping Destination” means User’s or Customer’s Postal Address provided to T C at the time of placing the order.
Shipment Details :
All the Tangible Products sold on T C will be shipped by the Seller and they will be solely responsible for the delivery of the product.
Seller has to take utmost care of shipping the right products to the right Users.
Seller has to make sure that all the packaging material used for shipping the product will be of best quality and correctly packaged in order to make sure that the products reach the Shipping Destination undamaged.
Sellers before registering on T C will provide a list of Pin Codes served by them in order to avoid wrong purchases for uncovered pin codes.
Sellers after shipping the products will share or notify the Courier Tracking details to T C and to the Customer via SMS or Email.
All the shipments should be dispatched within 24 – 48 hours after the purchase notification is sent to the Seller.
Shipment Return / Replacement :
Replacements are available for the Users who receive a Damaged Product from the Seller. You can get a replacement within 7 days of delivery at no extra cost. The 7 Days Replacement policy is applicable to only CD/DVDs/Pen Drives/Study Materials/SD Cards/Tablets sold on Test Confidence.
All the Tangible Products should be returned in the original condition you had received them. Please understand that we cannot accept returns in certain instances :
Damages due to misuse of Tangible Products.
Incidental damage due to malfunctioning of Tangible Products.
Any Tangible Product that is returned without all original packaging and accessories, including the box.
All Tangible Products sold on T C are covered by this guarantee. Replacement can be for the entire product or part(s) of the product subject to availability of the same at Seller’s end.
In case of Users receiving the wrong product can claim for replacements and also for return of the products.
Users can claim replacements for Software failures as well. However User has to first report an issue via email (firstname.lastname@example.org ). If the issue cannot be corrected remotely then the replacement request can be accepted.
T C holds the all the rights whether to refund the order in all the above cases / claims or replace the products with the new/fresh/genuine products.
All the claims for replacement of Damaged Product/s, made by the Customer/s on T C will be notified to sellers by the T C seller support team.
Damaged Products will be shipped back to the Seller’s location in original condition either via reverse pick up by the Seller or Customer will be asked to ship it back the Seller location.
It is Seller’s responsibility to ship the fresh/new/genuine product to the Customer after receiving the replacement request from T C seller support team.
Any physical damage to the Tangible Product by the User while using it or due to mishandling of the product will not be covered for replacements or returns under this policy.
Shipment Cancellation :
All the cancellation request by the Customer/s should be made within 24 hours of the purchase or before the Tangible Product has been shipped.
In the case of cancellation, entire amount will be refunded to the Customer. Mode of refund will be chosen at the time of refund and will be conveyed to the Customer directly.
Order cancellation is not allowed in cases, where the shipping or the delivery of the product has been made to the Customer.